Reviews

I have never had to plan a funeral or anything like that but they were so awesome with the sevice... read moreI have never had to plan a funeral or anything like that but they were so awesome with the sevice in our families time of need and pain they did everything that needed to be done and i was able to tend to my family. I love the kindness and gentleness of the staff. I would tell anyone to go here if they need any type of service like this. read less

Well presented obituary of my brother-in-law. Easy site to navigate.

AMAZING & WONDERFUL FOLKS FROM VA BEACH OFFICE TO NEWPORT NEWS. We love them. They were EXTREMELY gracious, caring, kind,... read moreAMAZING & WONDERFUL FOLKS FROM VA BEACH OFFICE TO NEWPORT NEWS. We love them. They were EXTREMELY gracious, caring, kind, patient, accommodating, reliable, helpful, proficient, knowledgeable, respectful, and so much more, particularly during such sensitive & painful times. Your loved ones will be in 'great hands' as we were also - i.ie. those 'left behind'. Call them any time. ..even if you must contact them on short notice, they are the folks to call. They will truly help you through the process gracefully, and graciously. Thank you - all of you at Cremation Society of Virginia so very much. May our Celestial Father continue to guide, direct and help all of you at Cremation Society of Virginia in your sacred service herein to your Grand Creator by helping your fellow-man. We are so very grateful. Thank you so much, again. Sincerely, The Northerns. read less

I have now had two wonderful experiences with Cremation Society of Virginia for both my mother & father. During a... read moreI have now had two wonderful experiences with Cremation Society of Virginia for both my mother & father. During a very difficult time, they have been very compassionate, understanding, & helpful. They were never pushy about purchasing products, & arranged for my father's VA flag for his service in the Navy, & communicated with Arlington National Cemetery on my behalf to start arrangements for the internment in a niche there.

Lauren was a great help & she works very hard to help families in this very difficult time. Thank You Lauren. 🙂 read less

I would like to express my sincerest thanks to the Society for the timely, sensitive management of my brothers sudden... read moreI would like to express my sincerest thanks to the Society for the timely, sensitive management of my brothers sudden death. Very special thanks go to Sarah Sexton, the Funeral Director for the Society who was ever kind, ever gentle and was so thoroughly competent and quick to respond at every processing step. She made the tragedy much more bearable and I thank her most sincerely. Donald H. Plummer read less

Was happy with the care and information.

The staff went above and beyond expectations. my family are from out of state and the staff expatiated our... read moreThe staff went above and beyond expectations. my family are from out of state and the staff expatiated our experience with compassion and professionalism. A special thank you to Lauren. She was wonderful and very caring during this most difficult time. read less

I am very grateful to Lauren for her help through the process of such a sensitive and difficult time for... read moreI am very grateful to Lauren for her help through the process of such a sensitive and difficult time for our family. I cannot say enough about how Lauren and the Cremation Society Of VA helped in making the process flow easily. They have nice memorial online site for your loved one as well. read less

Having to deal with the unexpected loss of a loved one is very difficult. Lauren was a tremendous help and... read moreHaving to deal with the unexpected loss of a loved one is very difficult. Lauren was a tremendous help and I can’t Thank her enough. I was from out of town and she made sure I was kept well informed of the process with no pressure. Then she continued to keep in contact with me to ensure I knew what was going on and what to expect. I would definitely recommend Cremation Society of Virginia to anyone in their time of need. read less

Attentive friendly staff

The staff was great and professional. Lauren went over and beyond to make us feel comfortable and confident in our... read moreThe staff was great and professional. Lauren went over and beyond to make us feel comfortable and confident in our time of need. She went out of her way to arrange everything like we wanted and what was asked for. I would suggest this service to everyone. You just keep the card in your wallet and you will be taken care if. read less

I couldn't have asked for better service or treatment during a difficult time. Everyone especially Izzy was exceptionally... read moreI couldn't have asked for better service or treatment during a difficult time. Everyone especially Izzy was exceptionally professional. Empathetic and knowledgeable read less

Very friendly and efficient

My sister Linda and I worked with Katie last year and she was outstanding

You made the process easier and seem to genuinely care.

The Cremation Society of Virginia handled the cremations of my parents in 2004 and now 8 years later, is handling... read moreThe Cremation Society of Virginia handled the cremations of my parents in 2004 and now 8 years later, is handling the cremation of my younger brother. On each occurrence, CSOV has been so helpful, thoughtful, and guiding as I have had to take care of my family members. Today, Lauren Thorne was my councilor and she did everything I asked of her and more. I must also give a shout out to Katie who started the process yesterday by initiating the final steps on my brother's behalf.

I have one more brother and when the time comes for him to depart and if I am still living, CSOV will be my 1st call. read less

Everything went so smoothly. My dad paid for this in advance so it wouldn't be a hardship on his children.... read moreEverything went so smoothly. My dad paid for this in advance so it wouldn't be a hardship on his children. We've told so many friends about this experience read less

The staff at the Cremation Society of VA/Newport News were incredibly helpful, caring and respectful at such a difficult time... read moreThe staff at the Cremation Society of VA/Newport News were incredibly helpful, caring and respectful at such a difficult time for my family. Was so overwhelmed by their dedication to the comfort of my mom after she passed and how helpful they were to us even afterwards. Sharon Jones was wonderful. Lovely people doing God's work. read less

Excellent service.

Information was clear. Izzy was knowledgeable and helpful organized and plans went smoothly.

The best.

Lauren was extremely kind helpful knowledgeable and professional.

Kindness & professionalism.

You are very efficient and excellent to deal with. You made a difficult time easier to deal with. We really... read moreYou are very efficient and excellent to deal with. You made a difficult time easier to deal with. We really liked Lauren Thorne read less

My son Samie passed away on Dec 23. The staff met with us on Dec 27 to arrange for things.... read moreMy son Samie passed away on Dec 23. The staff met with us on Dec 27 to arrange for things. The staff and especially the manager was very professional, sensitive, and very helpful. read less

We were very pleased with the service of Cremation Society of Virginia. Izzy was very kind during this difficult time... read moreWe were very pleased with the service of Cremation Society of Virginia. Izzy was very kind during this difficult time and very helpful in guiding us through the process. We highly recommend this crematory. read less

I can't thank Lauren and team for all of the hand holding, empathy and care during the passing of my... read moreI can't thank Lauren and team for all of the hand holding, empathy and care during the passing of my father. They made this experience smooth and I would highly recommend the entire team at the Virgina Beach location. read less

Choosing Cremation Society of Virginia, Newport News location was one of the best decisions I made during this difficult time.... read moreChoosing Cremation Society of Virginia, Newport News location was one of the best decisions I made during this difficult time. Sharon Jones was amazing! Her dedication and compassion of guiding me through this difficult time is to be commended. Sharon always was available to give me clear and concise information on the questions I asked and went beyond what was necessary to help me. THANK YOU SHARON, I will never forget your kindness!! read less

Even at one of the worst times in my life Eddie was a complete pleasure to work with. He was... read moreEven at one of the worst times in my life Eddie was a complete pleasure to work with. He was polite, ultra professional and as someone the worked in the funeral business in the 90’s, a joy to work with. Not one time did he attempt to up charge me, and not once was I pressured to purchase anything more than I wanted. He will be my go to place when I need to make final arrangements for my other loved ones. read less

Stephanie is the director and is very helpful.
I highly reccomend the Cremation Society in Newport News , Va.

Cremation Society were dedicated to providing our family with tireless care and planning for our loved one's final plans. Lauren... read moreCremation Society were dedicated to providing our family with tireless care and planning for our loved one's final plans. Lauren was incredibly helpful, professional, patient and kind. We recommend their services above all else. Thank you, Lauren and everyone at Cremation Society of Virginia, VA Beach. read less

Eddie with Chesapeake office has been very patient & compassionate during a difficult time helping a dear friend with making... read moreEddie with Chesapeake office has been very patient & compassionate during a difficult time helping a dear friend with making arrangements for her father. read less

They are very helpful in everything they do. They answer all your questions and make sure you're satisfied. They go... read moreThey are very helpful in everything they do. They answer all your questions and make sure you're satisfied. They go the extra step. Izzy was a wonderful young lady to work with. read less

So glad we chose to come here following the death of my fiancee for his cremation. Lauren was so professional... read moreSo glad we chose to come here following the death of my fiancee for his cremation. Lauren was so professional and compassionate. She went over all of our options for cremation, a private family viewing, urns and everything else. She did a wonderful job preparing our beloved JC for our final viewing. He was clean, well dressed and looked so peaceful. We are forever thankful for her assistance and kindness. She accommodated every request we had and would highly recommend the service they provide here. Lauren, thank you so much from all of JCs family. read less

1-effectiveness in listening and answering my questions 2-overall professionalism

Peace of mind easy acquisition.

Ease of pre-planning.

It is important and this is, for me, the way to go

Death is always a difficult thing, and so I very much appreciated the support that Cremation Society of Virginia provided.... read moreDeath is always a difficult thing, and so I very much appreciated the support that Cremation Society of Virginia provided. Because they took the time to explain everything, there were no surprises. Not only were they professional and available 24/7 to help, but they were kind - which, in my opinion, was probably even more important. read less

Funeral planning makes the most sense

The representative the price and the plans offered

In a difficult time, Erin was extremely helpful in explaining and walking us thorough the process. Although I am in... read moreIn a difficult time, Erin was extremely helpful in explaining and walking us thorough the process. Although I am in the healthcare field, and have called on the Cremation Society for other patients, I did not know what to expect on a personal level. Ver professional and caring staff!! read less

Professionalism ease cost response detail good communication able to wait to do the cremation... read moreProfessionalism ease cost response detail good communication able to wait to do the cremation to rethink decision. read less

Experience

Sharon was friendly and very informative.

Not everyone is interested in cremation so I would recommend it if I was asked.

Friendly and willing to help offering many options.

So very professional, kind and knowledgeable. My daughters cremation was done with compassion and honor

Pre-planning and payments eliminates decisions for our children during emotional time.

It is a good idea to plan ahead for something this certain and save money by securing current pricing.

Convenience appropiateness.

I am POA for an elderly friend and set up her plan with Katie last year. I went back... read moreI am POA for an elderly friend and set up her plan with Katie last year. I went back and did mine because Katie was so easy to work with pleasant patient explained everything and efficient. I plan to go back and do my husbands plan as soon as he gets off his butt! read less

Friendly professional paperwork ease

Thank you Cremation Society of VA. For your professionalism which is only surpassed by your compassion. Add another star if... read moreThank you Cremation Society of VA. For your professionalism which is only surpassed by your compassion. Add another star if you will for spreading some of my mother's ashes into the ocean that she so loved. Another still for offering to deliver the remainder along with the certificates to my home after learning that transportation is an issue for me. Yet another star for answering my questions and inviting me to reach out with any questions that may arise in the future. I highly recommend Cremation Society of VA. read less

Friendly representative. Very smooth transaction

Cremation Society offers excellent service and value and provides education about the process to customers

The Cremation Society was very professional, understanding and caring. I dealt with gentleman named Justin who handed everything. Just saw... read moreThe Cremation Society was very professional, understanding and caring. I dealt with gentleman named Justin who handed everything. Just saw this ad and always wanted to thank them all for helping me when death came upon me back in January of 2016.Looking forward to using them for myself. Thanks again.
Victoria Princeton read less

From the first time and every time I called the Cremation Society, they were genuine, compassionate, and caring. They are... read moreFrom the first time and every time I called the Cremation Society, they were genuine, compassionate, and caring. They are knowledgeable and friendly, answering all my questions no matter what time I called. Crystal and Katie have gone above and beyond to meet my families needs. They were able to work with the life insurance company which took a lot of the financial stress off our family. I truly appreciate these wonderful people. read less

Cost and friendliness

Convenience expense

Appearance

All-inclusive from death to burial

Overall experience professionalism of the director Miss Lauren Thorne

All questions answered all paperwork completed. This completes a major task as we near our end of life.

Sales representative

Able to pay upfront for this service and have some peace of mind that it's complete and the kids are... read moreAble to pay upfront for this service and have some peace of mind that it's complete and the kids are relieved of this task read less

Value for my money. Ease of signing up. Our director Katie Brower very helpful

Lauren's compassion and expertise were absolutely what I needed. She patiently explained the details of all that needed to... read moreLauren's compassion and expertise were absolutely what I needed. She patiently explained the details of all that needed to be done to cremate my son, and then wisely let me know how many of those details she would be doing for me. Thus she immediately put my mind at ease.
In her competent hands, all tasks were done swiftly, expertly, and with little effort on my part!! I was thrilled with all the effort she put into helping me write my son's obituary and web site entry.
Oh what a blessing it was to work with her at this very stressful time!
I highly recommend the services of the Cremation Society of Virginia. read less

I am very pleased with CSV. Everything from start to finish was completed with speed and compassion. Katie was amazing.... read moreI am very pleased with CSV. Everything from start to finish was completed with speed and compassion. Katie was amazing. She responded quickly to phone calls, emails and was proactive in dealing with the hospital.

Thank you so much. read less

Katie and Cremation Society/Virgina Beach were very helpful to me and family during and after the passing of our mom.... read moreKatie and Cremation Society/Virgina Beach were very helpful to me and family during and after the passing of our mom. They had multiple options available and at different price points. Their follow through with me was also great, continuously guiding me through to the next step. Don't be without preparations for your loved ones especially in these trying time. Ty Cremation Society! read less

They have now helped are family on two Occasions. They where Awesome both times!
Highly recommended.

It's based on a person's interest and needs.

Ease of arranging funeral

Excellent service.

Katie Brower was very patient with our family and friends.

Well informed friendly professional

I signed up for the simplest of cremations. No service etc only scattering of ashes. No extras (no relatives)

Very pleased with service by Stephanie Koch and services rendered in 2010 for father consistent service.

Courteous professional staff.

Met my needs professional and listened to what was needed.

Lauren and the staff have been wonderful through this time. We are out of state and they still gave the... read moreLauren and the staff have been wonderful through this time. We are out of state and they still gave the best care ever . Thank you!! read less

Experience

This Creamation Society needs , all of the Thank you's and every kind word in the Dictionary to describe how... read moreThis Creamation Society needs , all of the Thank you's and every kind word in the Dictionary to describe how well they and all of their employees handle family members and loved one's at a time of absolute hurt, desperation, shame due to the lack of, embarrassment , nervousness, and so much more, we was blessed to be in the company of a lady name Katy B. , that work for this outstanding place and she was amazing along with a couple of her co-workers, my husband and i was at a terrible lost when he suddenly lost his brother, no burial insurance or money put away in case of emergency nada, nothing, we both speak English however, no word's of how to do or handle this did not exist until we met Katy B. at the Cremation Society of Virginia, 5 Star Service. Thank you. read less

Clear and professional manner of all people I came in contact with was excellent

Friendliness cost

Sharon was very informative and professional

The people at this office are very nice and fast. I would use them again if needed.

Please trust in this place to send your loved one away. They are organized, compassionate, and patient. Eddie will take... read morePlease trust in this place to send your loved one away. They are organized, compassionate, and patient. Eddie will take care of your deceased loved ones as well as the surviving family. read less

Agent was to the point!

I dont know where to start...Mrs. Sharon, THANK YOU for going above and beyond for our family. We couldn't have... read moreI dont know where to start...Mrs. Sharon, THANK YOU for going above and beyond for our family. We couldn't have asked for a more compassionate, prompt, patient person to help us in our most difficult time. From the very beginning to completion, the service was professional but with a family feel to it. We will not hesitate to recommend this company to any. May God's abundant Blessings pour down on you ❤. read less

Everything having to done by phone

The staff was very friendly and informative. Lauren went above and beyond to help my family with this process.

I've had 4 family members cremated with this company and save over a thousand dollars on each of them. Nice,... read moreI've had 4 family members cremated with this company and save over a thousand dollars on each of them. Nice, polite, helpful people. Quick service and assistance w/obituary. read less

I've had 4 family members cremated with this company and save over a thousand dollars on each of them. Nice,... read moreI've had 4 family members cremated with this company and save over a thousand dollars on each of them. Nice, polite, helpful people. Quick service and assistance w/obituary. read less

Your plan is cheaper than a funeral. Katie has great customer service skills very polite professional ... read moreYour plan is cheaper than a funeral. Katie has great customer service skills very polite professional and personable. read less

I want to start by saying, I NEVER leave reviews, but I was so impressed with my service, I felt... read moreI want to start by saying, I NEVER leave reviews, but I was so impressed with my service, I felt inclined to do so. Stephanie was my contact there and she handled everything for my loved one! I loved that. I wasn’t passed around and talking to someone different every time I called. They were very patient and worked with me on making the arrangements and the payments. She was always prompt in returning my calls or emails. She was always friendly and made a tough time in my life as easy as she could. I would definitely recommend them to anyone. And I will never use anyone else! read less

The ease in which I could choose. Compassionate never felt rushed or over-sold.

Outstanding service from the first call we made .Katie
Went above and beyond with compassion and understanding . Everything was done... read moreOutstanding service from the first call we made .Katie
Went above and beyond with compassion and understanding . Everything was done perfectly. I definitely recommend Cremation Society of Va.
Thank you Elaine Walakovits read less

This place was so kind and compassionate when my brother died. It was unexpected and I never felt pressured or... read moreThis place was so kind and compassionate when my brother died. It was unexpected and I never felt pressured or pushed into anything. I went to Virginia Beach office and I could not ask for better service. They explained everything and let me and my family decide what we wanted for him and what we felt he would want. read less

Lauren helped my family at a difficult time. Thank you so much for making it easy for us!

Lauren helped so much with explaining the process and guiding us through selecting what we wanted for our mothers cremation.... read moreLauren helped so much with explaining the process and guiding us through selecting what we wanted for our mothers cremation. It's very clear she cares about anyone that walks through the door or calls her. She was very delicate about our situation and was more than accommodating. Any question was given an answer and there were no grey areas like so many other places. No one enjoys planning a funeral but she made it a smooth process for us and made it simple. We knew when our papers were ready, we were offered items we didnt know were out there and she was on the ball letting us know the status of the remains. She was gentle with my mothers remains and I couldnt have asked for a better outcome with them. This isn't something any of us want to go through but we will at some point, go to Lauren, she will take care of you and your loved ones. read less

Lauren Thorne was a wonderful help to our family after our mother's passing. She was thoughtful, kind, and patient... read moreLauren Thorne was a wonderful help to our family after our mother's passing. She was thoughtful, kind, and patient as we went through the process of making decisions. Lauren was always available and knowledgeable when we had questions and consistent in contacting us when there were updates and/or needed followup. She kindly kept us on track when our minds were not able to and helped us provide peace for our mom. Lauren personally escorted our mother's urn with remains to the church and we are grateful for the dignity provided to her. On a practical note, the costs were so much more manageable than a typical funeral home! Thank you Cremation Society of Virginia!! read less

I had never chosen cremation for a loved one before and didn’t know where to begin. Eddie at Cremation Society... read moreI had never chosen cremation for a loved one before and didn’t know where to begin. Eddie at Cremation Society of VA made all the difference. His humanism, compassion, expertise, and gentle support helped me immeasurably in my time of great need. I can’t say enough about how he took care of all arrangements professionally without pressure. Eddie stayed in touch with me throughout the process and always asked if he could do more. He exceeded all my expectations. I know my wife will Rest In Peace and I take comfort in knowing she was cared for with dignity and respect. I will be forever grateful. read less

As my husband and I had been making end-of-life arrangements, we both decided we wanted to donate our bodies for... read moreAs my husband and I had been making end-of-life arrangements, we both decided we wanted to donate our bodies for research. We contacted the Anatomical Society of Virginia to make arrangements; we were told we should have a backup plan with a funeral establishment. Therefore, we met with a representative of a reputable funeral home very close to home to discuss our needs and, having used a cremation society for a family death in another state, we researched the Cremation Society of Virginia online. On the surface, that appeared to be the better of the two for our needs. I then spoke with Katie Brower at the Virginia Beach office. How helpful she has been. Most of our exchanges have been done through email; there has been no need to go into an office. Ms. Brower has patiently and pleasantly answered all our questions, guided us through the few bits of paperwork, and, now, a week later, we have the policy and contract we want in hand. I couldn't have asked for anyone better that Ms. Brower to work with. On top of that, the price was less than half of what was quoted by the other establishment we contacted. Many thanks to the Cremation Society of Virginia and, especially, Katie Brower. read less

I was very pleased with the services provided by CSV upon the death of my mother. Ms Thorne was compassionate,... read moreI was very pleased with the services provided by CSV upon the death of my mother. Ms Thorne was compassionate, knowledgeable and professional. My experience with CSV was a comfort to me during a very sad time. read less

Cost

Sharon made dealing with and planning everything needed after my dad passed so seamless and easy. She definitely made... read moreSharon made dealing with and planning everything needed after my dad passed so seamless and easy. She definitely made a difficult time seem not as daunting. Will recommend the Newport News location to people I know. read less

My wife and I are considering cremation instead of traditional burial. A mutual friend suggested we contact Krystal Mignat at... read moreMy wife and I are considering cremation instead of traditional burial. A mutual friend suggested we contact Krystal Mignat at Cremation Society of Virginia. Our discussion was such a positive experience. read less

Mrs. Katie Brower served our family with distinction during our time of loss.
Mrs. Brower is a knowledgeable professional, with... read moreMrs. Katie Brower served our family with distinction during our time of loss.
Mrs. Brower is a knowledgeable professional, with a spirit of
caring and compassion. All attention was focused on our
specific needs; no attempts were made to sell unnecessary services.
As we had many questions, Mrs. Brower was available to assist us
after hours. Our experience with Cremation Society of Virginia was positive because of the kindness and expertise of Mrs. Katie Brower who honored
the passing of our beloved with dignity and respect.

With gratitude,
Carol Howard/wife and Sarah Hofilena/daughter read less

Krystal Mignat was totally professional and very helpful during a very hard time. She answered all our questions and... read moreKrystal Mignat was totally professional and very helpful during a very hard time. She answered all our questions and brought up things we didn't think about. She handled everything and eased our mind through a tragic event.
Totally recommend her and this company. read less

My aunt recently passed away and we came here for her cremation. Krystal helped us with everything and the process... read moreMy aunt recently passed away and we came here for her cremation. Krystal helped us with everything and the process was very smooth and professional. She was very compassionate and caring. I highly recommend this cremation service over others in the area. read less

Cremation Society of VA provided such great services for my family & I after my grandmothers passing. Truly thankful... read moreCremation Society of VA provided such great services for my family & I after my grandmothers passing. Truly thankful for their promptness & their services. read less

I can't say enough about our experience with Krystal Mignat. She guided us through all our options with professionalism... read moreI can't say enough about our experience with Krystal Mignat. She guided us through all our options with professionalism and compassion. I highly recommend her! read less

I highly recommend the Cremation Society of VA and their Funeral Director, Krystal Mignat. They were very professional, courteous... read moreI highly recommend the Cremation Society of VA and their Funeral Director, Krystal Mignat. They were very professional, courteous and kind to my family during a very trying time. Even during the Covid-19 pandemic, they exercised the right degree of safety precautions and prompt service to help us with all the details of our Mother's final arrangements. Thank you, Krystal! read less

We met with Katie twice and found her to be very informative and answer any questions we had.

My overall experience

No pressure-answered all questions-very professional

Price professionalism friendliness

Price and people

Service-support-convenience-professionalism-cost

Mr. Cowell was professional and very helpful without being pushy. He understood what I was trying to do and let... read moreMr. Cowell was professional and very helpful without being pushy. He understood what I was trying to do and let me take my time. He gave me excellent information and handouts that let me come to my own conclusion read less

Professionalism-we expressed up front what we wanted and they made it happen

How nice Katie was. She let me know that the travel insurance value changed

Met my needs

Cost representative services

Person was very knowledgeable and had answers to questions Representative sent information in a timely fashion Very understanding listened... read morePerson was very knowledgeable and had answers to questions Representative sent information in a timely fashion Very understanding listened attentively patient The whole experience from initial telephone contact with CSV to finally paying for services in advance. The assistance with any and all questions I/we had read less

Satisfaction with the program I selected

Customer Service

Katie Brower-funeral director was so wonderful. Did a great job. I already told lots of friends about her

Representative was most pleasant at time of husband's death and previously

Stephanie Koch was very knowledgeable and extremely helpful as she explained the process. She made sure we understood the options... read moreStephanie Koch was very knowledgeable and extremely helpful as she explained the process. She made sure we understood the options and efficiently took care of our requirements. read less

Father died recently given the circumstances everyone was helpful and professional.

Price and services

Price and services

The staff are amazing (especially Sharon) and so helpful. I highly recommend The Virginia Cremation Society

I met with a rep in the cremation of Society of VA in their Virginia Beach office (if this was... read moreI met with a rep in the cremation of Society of VA in their Virginia Beach office (if this was also a funeral home I did not know) read less

Don't believe in spending unnecessary money as charge by other large funeral homes.

Cost of services provided

Staff; personable receptive attention to detail. Facilities: clean organized open space inviting.

Price and convenience

The expierence was very professional. They handled my father-in-law and mother-in law's cremations and took care of everything.

Previous service on friend recommended by hospice

Satisfaction

Their wishes

Thanks Cremation Society for all you've done for my family at this time sadden and sorrow. MY great appreciation... read moreThanks Cremation Society for all you've done for my family at this time sadden and sorrow. MY great appreciation for Sharon for all her compassion and making us feel comfortable and confident at this time of grieving for our loss of a Mother ; Grandmother ; Daughter ;Sister ;Auntie , and a best freind .
This means alot to the family and thanks for being there for us , Our deepest gratitude <3 read less

Convenience cost options available flexibility responsiveness efficiency no hassle

Meeting the consumer's needs

Cost

Personal experience.

I had the pleasure to meet Sgt. Maj. Eddie Cowell, USMC (Ret.) when I went to the Cremation Society at... read moreI had the pleasure to meet Sgt. Maj. Eddie Cowell, USMC (Ret.) when I went to the Cremation Society at Chesapeake Square. He is a very kind and caring person. He was very knowledgeable and helpful guiding me through every step of the way. He is an exceptional person and an asset to the Cremation Society for sure. Again, it was my pleasure to meet him. Sincerely, Kathy read less

Everyone at the Cremation Society in Newport News Virginia was wonderful but Sharon was extraordinary. She made a very difficult... read moreEveryone at the Cremation Society in Newport News Virginia was wonderful but Sharon was extraordinary. She made a very difficult time much less difficult and went way above the call of duty. Sharon, thank you so much. We will always be grateful for what you did and who you are. Thanks again. read less

Sharon has been awesome to work with. Professional, compassionate, and very friendly. I highly recommend.

Upon visiting the Chesapeake office went in to get information about cremation services and prices, Mr. Cowell was knowledgeable, answered... read moreUpon visiting the Chesapeake office went in to get information about cremation services and prices, Mr. Cowell was knowledgeable, answered all of my questions that I had and reassured me if I called after hours I would get a live person not a recorded message. Thank you Mr. Cowell read less

Had a very pleasant experience during my visit. Staff was extremely helpful, highly knowledgeable on the topics we discussed, and... read moreHad a very pleasant experience during my visit. Staff was extremely helpful, highly knowledgeable on the topics we discussed, and professional. I noticed a small play area which I thought was a nice touch in the event someone may need to come with children. read less

Able to answer my questions service provided to family

Very helpful informative direct answers to questions

Personal experience

Knowledge of facility and explanation of options.

Knowledge of facility and explanation of options.

This place is awesome very professional very compassionate the funeral director Sharon was awesome would recommend her to anyone... read moreThis place is awesome very professional very compassionate the funeral director Sharon was awesome would recommend her to anyone goes beyond her means to help read less

Clean facilities, nicely laid out. Extremely nice and friendly staff.

Eddie and his staff were of GREAT help in our difficult time. Our family pre-planned for my mother when... read moreEddie and his staff were of GREAT help in our difficult time. Our family pre-planned for my mother when she fell ill a few months prior. Unfortunately, she passed a lot sooner than we were anticipating. They never tried to talk us into services we didn't need or desire. So glad we planned ahead Job well done gentlemen, and a heartfelt thank you. read less

Just the awesome care we have rec'd in the past with mother and father

Past experience

While my 2-thumbs-up are still above ground! I give this company '2' thumbs uppppppp!!!

My sibling passed away in June . The suddenness was overwhelming as well as devastating. My family and... read moreMy sibling passed away in June . The suddenness was overwhelming as well as devastating. My family and I interviewed three Crematories and were very content with our decision to go with Cremation Society of Virginia Hampton Roads. We met with Katie Brower and felt right at ease with her calm demeanor . We stated what we wanted and to please claim our family member's remains from the morgue as soon as possible. Katie was never pushy and always available to answer our questions and concerns. We had an informal viewing which was overseen by Larry to say our "final goodbye" and were so pleased to see our sibling look as if "they were sleeping peacefully" . We knew we had made the perfect decision to have our family member treated with the dignity and respect they deserved. We are so grateful to Katy, Larry and Cremation Society of VA - Hampton Roads for their support and compassion . read less

What would typically have been an extremely hard experience was made very easy thanks to the professionalism, knowledge and just... read moreWhat would typically have been an extremely hard experience was made very easy thanks to the professionalism, knowledge and just plain kindness shown by Christy Crews. We walked into your office dreading the task at hand and walked out with such a sense of relief that arrangements were in your more than capable hands. Thank you so very much. read less

Eddie was absolutely wonderful to my family and helped very much. He made me feel very comfortable and made the... read moreEddie was absolutely wonderful to my family and helped very much. He made me feel very comfortable and made the process of my mom passing much easier.

He also gave me a very nice pen, hahahaha. He was amazing. My family can not thank him and Cremation Society of VA enough. read less

When I lost my mother I was in full panic mode. I didn't know what to do or how to... read moreWhen I lost my mother I was in full panic mode. I didn't know what to do or how to do it. Cremation Society of VA took me under their wing and helped me plan everything out for my Mom. I would most definitely recommend them in your time of need. read less

I will never forget the professionalism and compassion shown to me and my family during the most difficult time. We... read moreI will never forget the professionalism and compassion shown to me and my family during the most difficult time. We were gently guided through the process by Christy and the entire staff. They helped us put together a beautiful and personalized service for my sister which accurately captured who she was, and the reasons she was loved. read less

Christy and the rest of her staff were very professional and caring about our needs when our son passed. They... read moreChristy and the rest of her staff were very professional and caring about our needs when our son passed. They went above and beyond when it came to the obituary and making last-minute changes. They treated us like family and we consider them family. read less

Christy Crewes and staff of Cremation Society of VA - Hampton helped ease the trauma of losing my parents... read moreChristy Crewes and staff of Cremation Society of VA - Hampton helped ease the trauma of losing my parents on the same day, October 25th 2017.

Despite knowing they were going i didn't think to make arrangements ahead of time.
Mom passed early in the morning and within a short time of notifying Cremation Society of my need, staff members arrived to take care of mom and Christy came to me so i didn't have to leave my father during his last hours.
Christy Crewes made the paperwork and decisions I needed to make as painless as possible while allowing me to be near my dad.
Both my parents were WWII veterans and the Cremation Society honor them as such that when they transported them they had placed an American flag over them.
Once arrangements were made for their burial, I let Christy know and on the day of their service their cremains were at the church. One less thing for me to be concerned with.
I chose to have a glass pendant made with mom and dads ashes- it is beautiful and i wear it 24/7.
I find when i get stressed I unconsciously rub the pendant and remember my parents. read less

What a Great place.. We have used Cremation Society several times and they have made a touch time a lot... read moreWhat a Great place.. We have used Cremation Society several times and they have made a touch time a lot easier.. Thank You.. read less

Cremation Society of Virginia did an amazing job with handling the arrangements for my grandmother. The kindness and sincerity shown... read moreCremation Society of Virginia did an amazing job with handling the arrangements for my grandmother. The kindness and sincerity shown were above and beyond. A special thank you to Christy Crews. She did an amazing job. read less

Christy and team have helped my family several times, wonderful people, caring, dedicated. Highly recommend!

Very professional staff. They are very kind and care about you and treat you like family.
Christy is a treasure!!!! Answered... read moreVery professional staff. They are very kind and care about you and treat you like family.
Christy is a treasure!!!! Answered every question I had after my husband passed away and did not rush any decision.

I would recommend her to anyone!!!
Also very kind when my father-in-law passed away 8 months before my husband.

I will use them again!!

Thanks you for you kindness!!

Kathy Myers read less

Great Advisor. Very knowledgeable professional yet very friendly did not try to sell me something I did... read moreGreat Advisor. Very knowledgeable professional yet very friendly did not try to sell me something I did not want. read less

Prices were reasonable. Process was clear and understandable. No sales pressure

My experience was very pleasing and filled all my needs and expectations.

Detail-oriented representative was which is what I wanted..

Experience

The receptionist was so kind and patient as was the funeral lady

Advisor that we met with! She was friendly personable and helpful. Very pleasant

They are a fair place to deal with and then make the process as easy as possible

Customer service price

Timeliness appearance and representative knowledge of rep

Lady who helped me. Very nice and helpful

They are a great group. Have dealt with them on a personal and professional level both.

If someone asks I'll recommend it.

True involvement

Convenience. Peace of mind

Answered all questions to my satisfaction-kept cost to a minimum

Christine was very helpful not forceful! Very pleasant to work with!

Was very pleased how you dealt with friends wish I would have paid less and got less BUT... read moreWas very pleased how you dealt with friends wish I would have paid less and got less BUT daughter relieved to have this done. read less

Christine Crews did a wonderful job guiding me through a difficult time.

Very professional friendly and knowledgeable.

Very professional friendly and knowledgeable.

Betty Jean Shahmourdian coming to my home when my husband was in hospice. She understood our needs. Very professional.

Convenience ecology price

Price.

The entire process was very professionally done.

Christy Crews and her professionalism her kindness and answering all my question. This lady has a way of... read moreChristy Crews and her professionalism her kindness and answering all my question. This lady has a way of making a person comfortable!!! read less

Professionalism of sales rep.

Believe that preparing is a good idea.

Good service friendly helpful representative.

Helpful responsive staff all around.

This was a personal choice without high pressure.

Everyone was very courteous and helpful.

I enjoyed talking to Mr Bradshaw

Would only recommend if asked.

Overall experience

Have used the service three times and been satisfied each time.

Cannot say enough positive things about Ms. Sharon who helped us through the process of cremation recently. She was knowledgeable... read moreCannot say enough positive things about Ms. Sharon who helped us through the process of cremation recently. She was knowledgeable and brought a stable and uplifting attitude to the process. Being from out of state, she was more than supportive via phone and email on what we needed. read less

Working with you sixteen years ago on the death of my father and now pre-planning for my mother.

Everyone was very nice and helpful.

I have utilized your services three times and have three friends that I recommended you to that I was... read moreI have utilized your services three times and have three friends that I recommended you to that I was very satisfied with service. read less

Excellent service and extremely competative price...

Affordability and convenience.

Fast and friendly.

Convenience and clear explanation

Using the service twice before.

Wonderful experience with the Director Lana. Very helpful and low cost for those on a tight budget.

The number one reason is the customer service provided by Cassandra Gapski her professionalism was top notch in every aspect.

We had an unexpected death in the evening. We called for help and this place was wonderful. It was such... read moreWe had an unexpected death in the evening. We called for help and this place was wonderful. It was such a relief to know help was on the way. At our appointment to make the final arrangements everyone was so very nice. I greatly appreciated that Christy was not in a "fake" somber mood as some funeral home personal seem to be. She was phenomenal. She answered every question & gave us very helpful pointers to get us through this. Our loved one was ready earlier then anticipated and is home with us in time for Christmas. Thank you so much for your caring professionalism. I highly recommend this place. read less

Giving us what we want lower cost than typical funeral home.

Something that everyone should do as soon as affordable for their particular circumstances.

We used them for a 16 week miscarriage last year. They organized everything over the phone with my mom down... read moreWe used them for a 16 week miscarriage last year. They organized everything over the phone with my mom down in TX so that my husband and I just had to show up when we needed to and didn't have to handle all the details while grieving. I would definitely recommend them. read less

When my Mother passed I didnt have to do anything. Her remains were delivered to our church quickly and... read moreWhen my Mother passed I didnt have to do anything. Her remains were delivered to our church quickly and with compassion. I am going to make appt for myself very soon so that my children will not have make any decisions. Hope thats years away! read less

when my husband died in a nursing home it was early ours of the morning, i called and they... read morewhen my husband died in a nursing home it was early ours of the morning, i called and they said they would go pick up and i wouldn't have to do anything. the were great compassionate. i have recommended this to 2 of my friends that had elderly parents and at the end they also said how easy it was to have them take care of everything. i didn't have any family in the area so i didn't need to have an elaborate funeral. read less

Compassion and professional

Treated with compassion and thoughtfulness

I'm very happy how everything when

My son and I had a very good experience arranging my husband cremation and military honors

It was a hard time for our family but it was made simple and quick

Families are very sensitive and raw when a family member passes away. The staff at Cremation Society were gentle ... read moreFamilies are very sensitive and raw when a family member passes away. The staff at Cremation Society were gentle explained things thoroughly friendly patient courteous and made the difficult task of planning cremation and saying goodbye less painful. I was very impressed with the professionalism of this company and Izzy Hulme in particular. She is the person I worked with. read less

The staff was extremely professional courteous and patient answering our questions

Help me get through everything

Excellent and compassionate care and attention to details. We have had 3 loved ones handled through your services.

The staff were professional and compassionate. Everything went smoothly.

Very helpful

Your customer service is outstanding.

It was easy for us coming into this not knowing what to expect. This was sudden and unexpected

Cost ease of transaction caring staff.

The friendly service was very accommodating to me and my family

we had a positive experience

Ms. Thorne was very professional throughout this sad time and helped us greatly

Excellent customer service. Handled all process with professionalism and care.

Handled everything and most professional manner. Everything handled in precise times indicated

Without exception everyone was professional caring and respectful

Everything was excellent! Lauren has gone above and beyond

We were guided through the entire process making a very difficult time very manageable

Professional and caring personnel. No upselling. Listened attentively to my questions and answered them. Explained options listened to my... read moreProfessional and caring personnel. No upselling. Listened attentively to my questions and answered them. Explained options listened to my desires and then accommodated them without trying to sell me more than I wanted. Provided services in the time they promised. Treated my wife's body with dignity and made me feel at ease during my time of grief. read less